Digital Transformation

Over the past year, the Fund continued to complete its ambitious plans of digital transformation. It succeeded in completing the second phase of improvements to the website, which was launched in 2019, to provide more facilities and technical features to customers.

The Fund continues its electronic efforts aimed at providing the best digital solutions through various service delivery channels, by launching initiatives and projects that support the digital transformation roadmap over the next five years, for each category of customers and entities registered with the Fund, in order to support their needs and aspirations.

Listing the Fund's Services on "Tamm" Platform

The Fund is keen to create new service channels to improve the customers’ experience. It also believes in the importance of joint government cooperation to provide integrated services that save time and effort for customers and improve their experience in obtaining government services. From this standpoint, the Fund’s services for civilian and military pensioners have been included through the Abu Dhabi Unified Services platform. “TAMM”, which represented an important addition to the service of its customers, as it strengthened their ability to perform more than one service through one platform.

Electronic Archiving Project

The Fund is keen on adapting modern technologies to serve all its operations and projects, especially those aimed at serving customers and preserving their rights. The “electronic archiving” project came with the aim of arranging and organizing data processing and making use of technological means in saving and retrieving information easily with a high level of quality, when needed. Electronic archiving reduces the costs of traditional paper transactions, improves capabilities, and reduces error rates.

In this context, the Fund has finished archiving all the documents related to the service addition and retirement benefits at a rate of 100%. The Fund continues its efforts and shall complete all electronic archiving operations during the coming period.