Director General Message
The year 2020 represented a challenge in testing
our ability to achieve and transform urgent
obstacles into real opportunities for work and
production. Due to the repercussions of the
(Covid-19) virus, the Fund began early application
of a methodology for business continuity, which
was prepared in advance as soon as the state
announced that it would take preventive measures
to confront the pandemic. Accordingly, working
remotely did not constitute any hurdle for us, as we
have already started a pilot stage of working
remotely in 2018, which came within our endeavor
to implement best internal practices to develop
the employees’ performance.
Furthermore, our development and operational
projects were not affected, as they continued at the
same pace set in advance. Accordingly, we
succeeded in completing them within the defined time and required quality, while taking into
consideration the need to achieve qualitative
achievements in the development of services and
their delivery channels, in a way that contributes to
enhancing quality, and elevating the experience of
the customer, leading to advanced stages of
efficiency. The government’s performance
indicators for the year 2020 were honorable, as the
rate of completion of projects on time reached
94.5%, and the accuracy of our transactions
reached 95.4%. Moreover, we succeeded in
achieving almost 76,000 transactions “remotely”
and the entities compliance rate increased to
87.3%.
Over the past year, we have held many successful
partnerships to maintain the financial
sustainability that ensures the provision of a
decent life for citizens, and we have succeeded in completing the smart contributions project,
which
contributed to increasing the compliance rate of
employers and preserving the rights of citizens.
Therefore, we postponed collecting pension
contributions for a period of three months from the
private sector, and made early pension
disbursements twice.
In the field of developing the pension system in the
Emirate of Abu Dhabi, the year 2020 was fruitful, as
we participated in preparing amendments to Law
No. 15 of 2020 amending some provisions of Law
No. 2 of 2000 regarding civil retirement benefits
and pensions in Abu Dhabi. We also exerted our
utmost best to accommodate more improvement
initiatives to develop our human capital, based on
the belief that the human element is the main pillar
towards the development of government work, we
continued training and development processes
virtually, and we included many national cadres to
support the work team.
Within our endeavor to provide a global model for
excellence, we have launched a variety of
development initiatives to improve our business
and raise the level of customer satisfaction, which
has contributed to enhancing the culture of
creativity, innovation and excellence to provide the
best in serving the nation, and to achieve the wise
leadership's hopes and aspirations.
Today, we are still working hard to move forward
towards further development and not being
satisfied with the made accomplishments, as we
fully believe that the constant pursuit of
self-development and superiority over what we
have achieved is the way to excellence and to deal
with the developments that occur at the national
and global level.